How can I contact theprimelabel?
The fastest way to reach is by contacting us via Facebook Messenger at https://www.facebook.com/theprimelabel
Drop us an email at [email protected] or fill up the contact form in our contact page.
How long will it take to receive my order?
Once you have placed your order, please allow 3-5 business days for your order to be processed. Depending on the product, your parcel will take up to 30 days to arrive for most US orders. International orders may take slightly longer to arrive.
Payments & Refunds:
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
Do I need to have a Paypal account to make payment?
No, it is not necessary to have a PayPal account to make your payment.
Why do I get redirected to only Paypal website to make payment?
After you click complete order, you will be redirected to Paypal where you can do a Paypal Guest Checkout, when you click "Pay with Debit or Credit Card" below.
With this, you do not need to create a Paypal account, and the payment will be deducted from your credit card.
Paypal is just a host platform for our payment system. They do not withhold any of your information when you use the Guest Checkout.
If you have any other questions regarding the payment methods or face any difficulty during payment, feel free to drop us a message on Facebook or email us at [email protected] and we will assist you as quickly as possible!
What qualifies for a refund?
We only offer refunds for damaged or defective goods and missing parcels.
Should you require a refund, drop us an email at [email protected] with an attached image of the damaged product (if applicable) and your order number, and we will be in touch with you as soon as possible.
Why haven't I received my refund?
Your refund may take some time before it is fully processed.
If you have yet to receive your refund, take the following actions:
- Check your bank account again.
- Contact your credit card company.
- Contact your bank
If you’ve done all of the above and still have not received your refund yet, please contact us at [email protected].
Orders & Shipping:
Do you offer free shipping?
Yes! All orders above $50 will be entitled to Free Shipping.
Which countries do you ship to?
We ship (worldwide)!
Dimension, Sizing & Specifications
Each product has its own unique specifications that can be found in the product description.